Small
from$999
- Up to 5 screens
- 5 users
- 3 smart features
Auto repair shop · BayBoard
A custom app for auto repair shops
A car comes in with a check engine light, the customer wants it back by four, and the part is two days out. BayBoard is a sample app for auto repair shops: repair orders, parts, and customer approvals by text, so the service desk stops living on hold.
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Auto repair shop
BayBoard
Repair orders, parts and customer approvals by text.
20 smart features
Saves you time
- Writes the repair order from the tech's notes
- Looks up repair times and parts by VIN
- Explains trouble codes in plain words
- Orders parts from your suppliers
- Builds estimates with labor and parts
- Turns inspection photos into a report
- Schedules bays and techs for the day
Catches problems early
- Flags cars waiting on parts too long
- Spots repeat comebacks on the same repair
- Warns when a job runs over the estimate
- Tracks recalls for cars in your shop
- Catches parts billed but not used
- Shows bay time lost each day
- Flags tires and brakes near the limit
Keeps customers happy
- Texts estimates for approval with photos
- Sends "your car is ready" with a payment link
- Reminds customers about oil changes by mileage
- Keeps every car's history in one place
- Offers a loaner or a ride when the wait is long
- Asks for a review after pickup
BayBoard is a sample with sample data. Your app is built around your own steps, fields and names.
The service desk at full stretch
The service writer has a line at the counter and three phones ringing. Techs scribble findings on the back of the repair order, and someone has to turn that into an estimate with labor times and parts prices. Then comes the call to the customer, who does not pick up, and the car sits on the lift waiting for a yes.
Small leaks add up. A part gets billed but never installed. A car waits on a back-ordered part for a week before anyone notices. The same brake job comes back twice in a month. And when a regular asks what was done last spring, the answer is in a filing cabinet or another program.
Repair orders, parts and approvals on one board
BayBoard writes the repair order from the tech’s notes, looks up repair times and parts by VIN, and builds the estimate with labor and parts. Trouble codes get explained in plain words for the customer. Inspection photos turn into a report, and the estimate goes out by text with those photos, so the customer can approve from work.
It schedules bays and techs for the day and shows how much bay time was lost. It flags cars waiting on parts too long, spots repeat comebacks, warns when a job runs over the estimate, and catches parts billed but not used. When the car is done, the customer gets a text with a payment link.
For independent shops and small chains
It fits independent general repair shops, specialists in brakes, transmissions or a single make, and owners with two or three locations. The service writer, the techs and the owner each get their own view, on the counter computer or a tablet in the bay.
Questions
Auto repair shops: common questions
Can it remind customers when their next oil change is due?
Yes. It reminds customers based on mileage and the last visit, and keeps every car’s history in one place so whoever is at the counter sees what was done. It can also flag tires and brakes near the limit and bring them up at the next visit.
Can it order parts from the suppliers we already use?
The app builds the order for your regular suppliers from the estimate. How that order reaches each supplier depends on how they take orders, which we work out on the free call. Your own app is shaped around the parts counters you actually call.
Does it check for recalls on cars in the shop?
It tracks recalls for the cars that come through your doors, so the service writer can mention open recall work while the car is already there. It is a prompt to check, and your team confirms the details before saying anything to the customer.
Clients
What clients say
“Being one day after our 3rd party audit of our GMP and food safety procedures, and our improved maintenance system was a positive and important part of that audit, I would like to thank Ciscom for the software they made for us. It helped us organize the maintenance department and eased the scheduling of preventive maintenance as well as keeping record of spare parts in inventory.”
“Our tCaretraK system, custom created by Ciscom, is a dream come true! … Since implementation, our records have become streamlined, to the point of redefining our entire approach to being a paperless office. …”
“Our tCaretraK system, custom created by Ciscom, is a dream come true! I’d just to tick off a few of the amazing accomplishments that we were able to achieve. Since implementation, our records have become streamlined, to the point of redefining our entire approach to being a paperless office. The fully customizable auto emails land in the pre-designated persons email with the precision of a fine-tuned watch. Finally, as a Director, I can’t begin to tell you how amazing Ciscom’s “History” feature is. Gone are the finger pointing games between employees as there’s a clear trail of each and every entry/change/update.”
Pricing
Apps from $999
Every app gets a written quote after a free call.
Medium
from$2,999
- 12 screens
- 25 users
- 8 smart features
Big
from$6,999
- 12+ screens
- Unlimited users
- 15+ smart features
Care plans from $99/month
Free call, free first demo, 50% to start
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- Name
- Ciscom
- Phone
- (718) 971-9711
- info@ciscom.co
- Website
- ciscom.co